A cookie is a small data file that is placed on your computer, tablet, mobile phone or any other web-enabled device that allows us to record information when you visit or interact with our website(s).
They are used to store information, such as the time that the current visit occurred, whether you have previously visited the site, your device’s operating system, the browser you are using and which site referred you to our website.
We will use this information to analyse browsing patterns, geographical locations, commonly used search terms and page popularity to assist our continuous website improvements and to pro-actively improve users’ experience.
We use 1st party cookies on our websites to give you a better user experience e.g. to store any items you have placed in your basket and to recognise your chosen language preference.
The only 3rd party cookies in use on our website are for Google Analytics (www.google.com/analytics), Canddi (www.canddi.com) and Live Agent Chat (www.ladesk.com).
Google Analytics: Records visits to our website(s) based on IP address (and the geographical location of the IP address) and records information such as (but not limited to) which product pages are most popular, which search terms are most popular, how long customers spend on the website and/or if the user is a returning visitor.
Canddi: When you submit any forms on our website(s), Canddi will capture your contact details (not credit card details) and link them to your cookie information. Electrix uses this information to enhance the services that we offer our customers.
Live Agent Chat: This cookie remembers your initial session preferences to our website(s) to prevent live chat invite requests appearing on each page you visit.
A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies when you first visit our website(s). Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and can reduce the website’s functionality.