Electrix International Ltd are delighted with the results of our annual Customer Satisfaction Survey 2015. We would like to take this opportunity to thank our loyal customers for taking part and supporting us in our endeavour to deliver superb service, product quality and innovative design.
Here at Electrix, we value our customer’s opinions.
Our Customer Satisfaction Survey allows us to gather a real insight into the purchasing experience we provide our customers, from initial contact through to the receiving of goods and after-care service. Obtaining such feedback is essential in helping us continue to improve.
Here is a summary of the results from our Customer Satisfaction Survey 2015:
- 100% of our customers would recommend us to a colleague/friend.
- 100% of our customers would buy from Electrix again for future projects.
- 100% said Good/Excellent for Quality of Service.
- 98.95% said Good/Excellent for Quality of Products.
- 100% said Good/Excellent for Speed of Delivery.
We believe our exceptional people are the key to our success.
“Our award winning design team, industry expertise and unrivalled customer service coupled with our large stocks of innovative products are the reason we are regularly specified by internationally recognised companies. One without the other simply would not work. We would like to thank all of our employees for their dedicated work ethic and longevity of service.” Malcolm Thompson, Managing Director.
Electrix International Ltd are proud to be the Processing Industry’s preferred supplier of Stainless Steel Cable Management Systems and are thrilled our Customer Satisfaction Survey has portrayed such fantastic results.
Here are just a selection of comments from our satisfied customers from the UK and overseas:
“Always have excellent despatch times and special sizes have been made and sent in quick timescales.”
“Excellent company to deal with. Always respond promptly and deliveries always on time.”
“Always very helpful, the quotations are quick to turn around and very easy to follow.”
“I have been dealing with Electrix for many years and have always been satisfied with the product and service.”